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Dedication is the name of the game and is what pushes us to always do our very best, this makes us very proud and also very sure that we are able to satisfy your every need and this is the philosophy that makes the Hotel Caesius unique!
WHAT TIME IS MY ROOM AVAILABLE?
We will be delighted to offer the rooms to our guests as soon as they are ready, we guarantee that the rooms will be available from 3pm on the day of arrival.
AT WHAT TIME MUST WE VACATE THE ROOM ON OUR DEPARTURE DAY?
You must vacate the room by 11am on your departure day. If you prefer to keep the room for a little longer please see the Reception and if the room is available for use you may take-up our “day use” offer at an additional cost of 50 Euro. This gives you access to the room up until 5pm on your departure day.
CAN WE LEAVE OUR LUGGAGE IN THE HOTEL?
If your departure is after 11am we can offer you a “luggage room” for your luggage.
DOES THE HOTEL HAVE GARAGE PARKING?
The hotel garage is at your complete disposition at no additional cost.
IS THERE A TRANSFER SERVICE TO THE AIRPORT AND/OR STATION?
On request there is a transfer service available to and from Verona Villafranca Airport and Peschiera Railway Station. The free transfer has to be booked at least 48 hours before arrival or departure at the hotel and a minimum 3 nights stay from 03.11.2015 to 29.03.2016 and a minimum 4 nights stay from 29.03.2015 to 01.11.2015 This service is not valid for groups and conventions.
ARE THERE DISCOUNTS AVAILABLE FOR CHILDREN?
Children up to the age of 5 years, sharing a room with their parents, stay free of charge. There are cots and high-chairs available at no extra cost. Children from 6 – 13 years, sharing a room with their parents have a discount of 60%.
WHICH CREDIT-CARDS DO YOU ACCEPT?
We accept all major credit-cards including: Visa, Mastercard, American Express, Diners Club, Carta EC (Maestro).
ARE ANIMALS PERMITTED IN THE HOTEL?
Sorry, but no animals/pets are permitted in the hotel.
DOES THE HOTEL HAVE AN INTERNET SERVICE?
The hotel has very large communal lounge areas where you can use your personal lap-top and be connected to our Wireless Internet Service. In all the rooms there is a Broadband connection and also through the TV in your rooms you can Surf the Net,( please ask for the special remote control at Reception).
WHAT KIND OF SERVICE IS OFFERED BY THE RESTAURANT?
A buffet breakfast is served from 7am until 10.30am.
Lunch is available from 12.30 until 2.30pm
Dinner Benacus restaurant is available from 7pm to 9pm
In the Augustus restaurant (open only in summer):
Le Vele Restaurant (open only in summer):
IF WE STAY AT YOUR HOTEL WHAT FACILITIES CAN WE USE?
Facilities for our guests at no extra cost are: 5 outdoor swimming-pools (one with Jacuzzi and two for children),two indoor swimming-pools (33°C, one with Jacuzzi), Sauna, Turkish Bath, Mediterranean Bath, Special Showers, Ice fountain”, fully-equipped gym, three thermal-water pools (34°C), One Thermal Salt-Water pool (34°C) and one thermal work-out.
WHEN AND WHERE DO I HAVE TO BOOK THE BEAUTY, THERMAL OR AYURVEDIC TREATMENTS?
We advise our guests to book any treatments at the same time that you book your stay in our hotel so that you have plenty of choice of treatments at the times you prefer. All treatments can be booked at the Spa Reception (tel 0039 045 7219150). Spa is open from 9am to 7pm.
CAN CHILDREN USE THE POOLS?
Children are allowed to use the outdoor pools and the heated indoor pools, but they must be accompanied by an adult at all times. We do not advise children to use the Thermal Pools unless they have a medical check-up first.
CAN MY FRIENDS VISIT ME IN THE HOTEL?
Your guests are very welcome at the Hotel Caesius. They can book and use the Beauty Centre, Thermal Centre and Ayuvedic Centre but they are not allowed to use the swimming-pools, Wellness Area and sports equipment.
WHAT CAN WE VISIT IN THE SURROUNDING AREA?
• Gardaland – Italy’s most famous theme park (10k)
• Moviestudios and Aqua Paradise Park – Special-effects park and water park (8k)
• Parco Natura Viva – Zoo and Animal Safari-Park (10k)
• Parco Giardino Sigurtà -Botanical gardens in Valeggio (10k)
• Catullo’s caves – famous Roman caves/ruins in Sirmione (20k)
• Verona – magnificent Roman and Medieval city (30k)
• Il Vittoriale – beautiful villa belonging to Italian Poet -D’Annunzio -Gardone (45k)
• Giardino Botanico A.Hurska – Botanical gardens in Gardone (45k)
• Monte Baldo – reach the top of the mountain by cable-car from Malcesine (38k)
HOW DO I ARRANGE TO SEE THE OPERA IN THE VERONA ARENA?
Thanks to our collaboration with our Travel agency – Europlan – we have the possibility to reserve tickets for the Opera in the world famous Verona Arena.
It is also possible to organise return transport by coach to the Arena and back to the hotel.
For further information please do not hesitate to contact Reception where the staff are at your complete disposition.
We are pleased to announce that our establishment has been admitted to the International Network In the category of “RESPONSIBLE HOTEL”. In order to constantly better our service and in order to honour our membership as a “RESPONSIBLE HOTEL” we formally commit ourselves to all our guests by presenting the their list of rights.
Our Guest’s Rights
The management and staff of the Hotel Caesius Thermae SPA & Resort are committed to offering all their guests a “responsible service” guaranteeing all guests a healthy and safe environment as well as a courteous and attentive manner which is not just a formality but our way of working in our organization.
Hotel Caesius Thermae SPA & Resort For the Environment
The Hotel Caesius Thermae pledges to respect the environment through a multi- year programme of a reduction in rare natural sources or non-renewable sources consumption like water, air or energy.
Lighting in the rooms is permissible through an automatic disconnection switch which becomes activated or deactivated through the insertion of the card or room key.
Lighting in communal areas and in the corridors is activated by a light or movement sensor.
In all areas where possible we use low energy light-bulbs.
Controllable software is available in various areas for the comfortable regulation of room temperature both in winter and summer.
If a window is opened in the bedrooms a sensor triggers the turning-off of the air-conditioning.
Hot water is produced from heat pumps that re-use the energy made from the cold water cycle from the air-conditioning system in the hotel.
The showers have been installed with low water-flow spray nozzles “less water, less energy, same well-being”.
The Hotel Caesius Thermae pledges to help to reduce the impact that this sector obviously has on the environment by maintaining the recycling of rubbish and trying to use recycled goods where possible. Rubbish recycling is divided into the following types of rubbish: paper, glass and aluminum, plastic, organic and other waste products. This recycling takes part in all areas of the hotel.
The software used in the running of the hotel and for internal communications means that we can reduce to a minimum the amount of paper used and the paper we use for printing is then recycled.
All paper used in our offices is branded recycled, stamped with the biological-label and there is no usage of bleached paper.
All the detergents used in all the different departments of the hotel are mainly biological products.
If you would like to help the Hotel Caesius Thermae in its fight to save the environment you can follow any of the suggestions featured below:
“When you have cut down the last tree, caught the last fish and polluted the last river, you will know you cannot eat money.”. Northern American Indian saying.