WHAT TIME IS MY ROOM AVAILABLE?
We will be delighted to offer the rooms to our guests as soon as they are ready, we guarantee that the rooms will be available from 3pm on the day of arrival.
AT WHAT TIME MUST WE VACATE THE ROOM ON OUR DEPARTURE DAY?
You must vacate the room by 11am on your departure day. If you prefer to keep the room for a little longer please see the Reception and if the room is available for use you may take-up our “day use” offer at an additional cost of 50 Euro. This gives you access to the room up until 5pm on your departure day.
CAN WE LEAVE OUR LUGGAGE IN THE HOTEL?
If your departure is after 11am we can offer you a “luggage room” for your luggage.
DOES THE HOTEL HAVE GARAGE PARKING?
The hotel garage is at your complete disposition at no additional cost.
IS THERE A TRANSFER SERVICE TO THE AIRPORT AND/OR STATION?
On request there is a transfer service available to and from Verona Villafranca Airport and Peschiera Railway Station. To take advantage of this service you can book it at least 48 hours prior your arrival. This service is not valid for groups and conventions.
ARE THERE DISCOUNTS AVAILABLE FOR CHILDREN?
Children up to the age of 5 years, sharing a room with their parents, stay free of charge. There are cots and high-chairs available at no extra cost. Children from 6 – 13 years, sharing a room with their parents have a discount of 50%.
WHICH CREDIT-CARDS DO YOU ACCEPT?
We accept all major credit-cards including: Visa, Mastercard, American Express, Diners Club, Carta EC (Maestro).
ARE ANIMALS PERMITTED IN THE HOTEL?
Sorry, but no animals/pets are permitted in the hotel.
DOES THE HOTEL HAVE AN INTERNET SERVICE?
The hotel has very large communal lounge areas where you can use your personal lap-top and be connected to our Wireless Internet Service. In all the rooms there is a Broadband connection and also through the TV in your rooms you can Surf the Net,( please ask for the special remote control at Reception).
WHAT KIND OF SERVICE IS OFFERED BY THE RESTAURANT?
A buffet breakfast is served from 7am until 10am.
Lunch is available from 12.30 until 2.30pm
Dinner Benacus restaurant is available from 7pm to 9pm
In the Augustus restaurant (open only in summer):
- breakfast from 7.00am to 11.00am ( terrace open from 8.00am)
- dinner is served from 7.00pm to 9.00pm
Le Vele Restaurant (open only in summer):
buffet breakfast from 7am until 10am.
Lunch is available from 12.30 until 2.30pm
A la carte dinner from 7.00pm to 9.00pm
IF WE STAY AT YOUR HOTEL WHAT FACILITIES CAN WE USE?
Facilities for our guests at no extra cost are: 5 outdoor swimming-pools (one with Jacuzzi and two for children),two indoor swimming-pools (33°C, one with Jacuzzi), Sauna, Turkish Bath, Mediterranean Bath, Special Showers, Ice fountain”, fully-equipped gym, three thermal-water pools (34°C), One Thermal Salt-Water pool (34°C) and one thermal work-out.
WHEN AND WHERE DO I HAVE TO BOOK THE BEAUTY, THERMAL OR AYURVEDIC TREATMENTS?
We advise our guests to book any treatments at the same time that you book your stay in our hotel so that you have plenty of choice of treatments at the times you prefer. All treatments can be booked at the Spa Reception (tel 0039 045 7219150). Spa is open from 9am to 7pm.
CAN CHILDREN USE THE POOLS?
Children are allowed to use the outdoor pools and the heated indoor pools, but they must be accompanied by an adult at all times. We do not advise children to use the Thermal Pools unless they have a medical check-up first.
CAN MY FRIENDS VISIT ME IN THE HOTEL?
Your guests are very welcome at the Hotel Caesius. They can book and use the Beauty Centre, Thermal Centre and Ayuvedic Centre but they are not allowed to use the swimming-pools, Wellness Area and sports equipment.
WHAT CAN WE VISIT IN THE SURROUNDING AREA?
• Gardaland – Italy’s most famous theme park (10k)
• Moviestudios and Aqua Paradise Park – Special-effects park and water park (8k)
• Parco Natura Viva – Zoo and Animal Safari-Park (10k)
• Parco Giardino Sigurtà -Botanical gardens in Valeggio (10k)
• Catullo’s caves – famous Roman caves/ruins in Sirmione (20k)
• Verona – magnificent Roman and Medieval city (30k)
• Il Vittoriale – beautiful villa belonging to Italian Poet -D’Annunzio -Gardone (45k)
• Giardino Botanico A.Hurska – Botanical gardens in Gardone (45k)
• Monte Baldo – reach the top of the mountain by cable-car from Malcesine (38k)
HOW DO I ARRANGE TO SEE THE OPERA IN THE VERONA ARENA?
Thanks to our collaboration with our Travel agency – Europlan – we have the possibility to reserve tickets for the Opera in the world famous Verona Arena.
It is also possible to organise return transport by coach to the Arena and back to the hotel.
For further information please do not hesitate to contact Reception where the staff are at your complete disposition.